Home > Help > Help using our catalogue > Accessing eresources from home

Accessing eresources from home

The terms and conditions of using our eresources from home: you need to live in Victoria and be a registered Library member. See our full range of eresources.

I can't log in to access articles & ejournals from offsite

Your Library membership may have expired or we may not have your Victorian address. To check if this is the case:

  • Send us an online inquiry to update your details or renew your membership. Explore our membership options.
  • Go to the catalogue and sign in by clicking on 'Sign in' (top right).
    • Click on your name, then 'My account', then check under 'Personal details'.
    • Check that your Library membership is registered under a Victorian address. You cannot access eresources from home unless you are a Victorian resident.
    • If you don't live in Victoria, you won't be able to use our eresources from home. Try the state library in your home state or the National Library of Australia.
  • Check that you haven't typed an extra space before or after your member number or family name. If your device provides auto-fill text for your family name and/or member number, ensure that you re-type your family name and member number.
  • If your name has an apostrophe in it (eg O'Donnell), try typing it without the apostrophe (eg odonnell).
  • Try a different browser; for example, if you are using Firefox, try Chrome.
  • Try clearing your cache by deleting your browser history, saved form information and cookies. This will clear any incorrect log-in details.
  • Try again later. If you try to sign in incorrectly multiple times, your account will be blocked for 30 minutes.
  • If you have personal or corporate firewalls, you may not be able to access eresources unless you temporarily unblock relevant ports. The port numbers are 2048 to 2100.

I have logged in, but I still can't access the ejournals & ebooks

  • Some eresources only allow a certain number of people to be logged in at the same time. Usually there will be an error message talking about the maximum number of concurrent users or licences. If you see this type of message, try again later.
  • Check if your browser accepts cookies. Cookies will let you use a range of databases in the same session without having to log in each time.
  • You may not have the right software to use the specific database, especially if your operating system or browser is not current.
  • Some eresources can’t be accessed from home. Try looking up the journal title in our ejournals A–Z list.
  • Download limits and conditions of use apply. If you have breached the limit, your account will be suspended for two hours. Please try again later.

I have logged in and found a reference for an article but I can't read the article

  • Some of the eresources are bibliographic databases or indexes. They contain information about articles, often including a summary, but not the articles themselves. The article simply may not be available online.
  • Some ejournal publishers allow you to search the contents of a journal but not read the articles themselves.
  • The Library has many journals in print format, so you can use the information you've found to search for the journal title in our catalogue.

Are there other ways to access ejournals?

Use our Report an online service problem form to report technical problems with accessing the Library's eresources from home.

View the current status of Library systems and eresources.