Terms & conditions – attending Library events

These terms and conditions apply to booking to attend a State Library Victoria event.

Definitions

Conditions of entry means any by-laws or conditions on display at State Library Victoria or its events.
Venue means the venue at the Library in which the event takes place.
Event means the event or program for which a ticket has been purchased.
State Library Victoria means the event organiser.

Please note that State Library Victoria ('Library') uses an online booking system provided by Eventbrite Inc ('Eventbrite') for online bookings for Library events and programs. These Terms and conditions contain the Library's specific privacy notice and conditions in relation to tickets or registrations to Library events ('tickets').

Privacy notice

Personal information is collected through the Eventbrite booking system on behalf of the Library, disclosed to the Library, and stored on USA servers where the booking system is hosted. Personal information you submit through the booking system will be transferred to the USA, and by submitting the necessary information you authorise this transfer.

Your personal information collected through the booking system is used by or on behalf of the Library to administer requests for tickets including: delivery of tickets, processing payments, notifying you of any changes or cancellations, and other information relevant in relation to the event. In addition, if you have ticked the box on the booking form to indicate that you would like to receive information from the Library, the Library will also use your details to send you relevant information via email. You can unsubscribe or let the Library know at any time if you no longer wish to be contacted for this purpose. Your permission will remain current until you advise the Library otherwise. If you don't provide the personal information requested of you, we may be unable to respond to your request for tickets. For further details on how the Library manages personal information, please see the Library's Privacy policy, or contact the Library's Privacy Officer via privacy@slv.vic.gov.au

Conditions of sale of tickets to Library events

1. Proof of tickets should be retained for inspection on request.
2. If the event is cancelled for any cause reasonably outside the control of the Library, there will be no right of refund or exchange and no obligation is assumed by the Library for arranging a substitute event.
3. Group bookings cancelled 21 working days before the booking will be refunded in full. Group booking cancellation less than 21 working days prior to the booking will not be refunded. Cancellation of individual bookings will be refunded up to the day prior to the booking. Group and individual bookings cancelled on or after the day of a booking will not be refunded.
4. The Library reserves the right to deny entry and to vary ticket prices, seating arrangements and audience capacity for the venue.
5. Late arrivals may result in non-admittance until a suitable break in the event.
6. Unless permitted by the Library, cameras, audio and video recorders may not be used within the venue. Breach of this requirement may lead to confiscation of equipment and recording medium. Mobile communication devices must be switched to silent during the event.
7. Entry to the event is subject to the Library entry by-laws and any specific conditions of entry that may apply to the event.

Amendments

The Library reserves the right to amend these Terms and conditions without notice.