Online event participant policies

All participants in State Library Victoria’s online interactive events, programs and workshops are required to follow our policies and guidelines. We ask that you please read our Online Participant Instructions and Guideline documents listed below, before attending our online events.

State Library Victoria uses Eventbrite for bookings, Zoom for interactive online programs like webinars, and YouTube for other online events and video series. Information for a specific event will be provided through email upon registering your attendance.

Registering for an online event

Browse What’s On to explore our calendar of programs. You can filter by event type; select ‘Online’ for events you can join from anywhere. Click ‘Book now’ to register your spot.

Note: if the registration page doesn’t load, visit us on Eventbrite instead to browse and register for our programs.

Once you register you will receive a confirmation email. Please read this for important information about your event.

Note: If you do not receive a confirmation email, please check your junk mailbox.

Auslan interpretation is available on request for all State Library Victoria events. Our staff require two weeks to plan and book this service. Please email your request to [email protected]. 

Live streamed events

If the event is being live streamed, you simply need to click the link included in the confirmation email to view. You will be directed to a page to view the live stream from the event's start time.

In some events you can use Slido to send questions to the presenters or moderator. There's no need to download anything. You just need to visit the Slido link provided during the event. Visit Slido FAQ for more information on how to join Slido as a participant.

Webinars

Our webinar events are held on Zoom. A link to join will be sent to the same email address shortly before the event, simply click this link to attend the event.

Follow the steps below to prepare for and enjoy our events using Zoom.

Before the webinar

You are not required to download Zoom unless you are using a phone or tablet. Visit Zoom to install for desktop and mobile devices.

Before the webinar, we encourage you to:

• check your device compatibility
• test your device by joining a test meeting and connecting your computer audio
• read Be Connected's helpful guide to getting started with Zoom.

Joining the webinar

Webinars will start promptly, but you can join at any time.

To join, click on the link you received via email. It will typically be from [email protected] with a subject line like ‘Event reminder – Newsworthy is tomorrow’. 

• If using a computer, you will be prompted to ‘Open Zoom Meetings’. Click to join and Zoom will open if you’ve already installed it, otherwise you will join the event in your browser. You may see a prompt to connect using computer audio.
• If using a mobile device or tablet, you will need to download the Zoom application and create an account first. Once installed, the app should open automatically when you click the event link in the email.

Enter your name and email to attend as a guest.

Your camera will be disabled and microphone will be muted during the session.

During the webinar

We have a range of different event presenters, so each online event may run slightly differently. At the start of the event, the presenter will explain how the session will run.

Functions that are typically used include:

• Chat: send a chat message to ask a question or for technical assistance. For example, ‘I can’t hear anything!’
• Q&A: ask us a question to be answered by presenters. For example, ‘That was a helpful section about online Victorian newspapers – how would I find Tasmanian papers?’

Troubleshooting

If you are experiencing issues joining, please:

• check your internet connection
• try a different browser or device, if possible.

If you are experiencing sound or quality issues, please:

• check your internet connection
• if there is no audio, check if your speakers are on with the volume turned up. Ensure the correct speakers are selected by checking the audio settings.
• try leaving and rejoining the meeting.

Please send a chat message to the webinar presenters if you are still having trouble.

Sometimes our presenters may also experience tech issues affecting audio or video. We will let you know as soon as possible if this is the case.

Visit Zoom FAQ for more detailed help.

Accessibility

Captions are provided for pre-recorded events, and are available within three business days for livestream events.

Transcripts for our online events are available upon request, and will be provided within 10 working days. Please email [email protected] to request a transcript.

Our webinars are generally not recorded, but depending on the session slides or handouts may be available and will be emailed following the webinar.