2008: Joanne Smith
![Joanne Smith Colour photo of Joanne Smith and John Cain](https://www.slv.vic.gov.au/sites/default/files/styles/feature_image/public/ramsay2008_jsmith.jpg?itok=zhDzy3a3)
While working at Hobsons Bay Libraries, Joanne Smith researched the changing face of customer service, including the way the community 'shops' and how this might influence the design and layout of libraries in the future.
South Rotunda and the Heritage Collections Reading Room will be closed 22 July - 8 Sept. Find out more.
The Children's Quarter will be closed from 10 - 11am on Thurs 8 Aug.
While working at Hobsons Bay Libraries, Joanne Smith researched the changing face of customer service, including the way the community 'shops' and how this might influence the design and layout of libraries in the future.