Help connecting to our wifi

You can use our free, high-speed Wi-Fi network to access the web (including web-based email), use our online catalogue, and search for journal articles and ebooks. Our Wi-Fi network runs on the AC Wi-Fi standard and we have more than 60 Wi-Fi acquisition points positioned throughout our public spaces.

Please note: the Library does not provide technical support for wireless users. If you experience problems other than those listed below, please consult your user's manual, your hardware or software provider, or your preferred network administrator for further assistance.

Read our ICT use and security policy, including our specific Wi-Fi conditions.

I can't connect to the wireless network

• Check that your device is wireless enabled and the wireless function is switched on.
• Check your signal strength. Obstacles such as pillars and walls can interrupt your connection. Try relocating towards the centre of the room.
• Check your network settings. These will vary according to your operating system, so consult your owner manual if you’re unsure. Our network name is the State Library of Victoria.

I've selected the State Library wireless network but can't get online

• If you see the message 'There is a problem with this website's security certificate’, click the 'Continue to this website' option to connect.
• Check that your firewall isn’t blocking access.
• Our wireless service provides all the network information your device requires to connect. Any proxy settings (IP and/or browser) preconfigured for another network will be incompatible with State Library wireless.
• If you are using the Edge browser, the second log-in page may not display. If this occurs, use another browser or click on the three dots (...) on the top right of the browser display. This will activate a dropdown box. Choose 'Open with Internet Explorer' from the listed options.

My signal and speed varies from one session to the next

Wood, walls, pillars, bookshelves, people and other obstacles can interrupt or weaken the wireless signal. If you are sitting in an area that is heavily populated, try relocating to a less busy area to maximise bandwidth speed.

I can’t access certain websites, file types or file sizes

The Library’s wireless network only provides web browsing, not full internet access, so FTP and non-web-based email are not accessible.

Our wireless service is subject to the same security precautions as our wired network.

Virtual private networks (VPNs) are prohibited and not supported over the Library's wireless network.

I’m having other problems

There may be other issues specific to your device, including file-sharing and other software, your security settings and our LAN settings.

If our wireless system detects software that’s deemed a security risk, your request will be blocked.