If you are experiencing any technical problems, please check that your issue is not on the following list. If you are encountering a different issue from those listed below, please let us know by submitting an online service problem.
Sign in – family names containing punctuation
If your name contains an apostrophe, space or hyphen and you find you can't sign in, try leaving out the apostrophe, space or hyphen. If that doesn't work, please contact us.
Search results – availability status
Search results – browser caching
To navigate between different pages of search results, use the 'next' and 'previous' links on your search results page, or the 'back to results list' link on your search item page. Refresh your browser to ensure you are viewing up-to-date information. Using the 'back' button on your browser can cause incorrect locations or availability to display.
Printing – items with thumbnail images
Click on the Details tab and from the 'Send to' menu, choose 'Print'. This will print the item's full details with the thumbnail included.
Email – links to catalogue records
When you email a record to yourself or someone else, the author and subject links in the emails may not go to the Library catalogue record (depending on your email client). To go to the catalogue record, click on the item's title instead.
Email – no thumbnail image on detailed record view
When you email a record to yourself or someone else, the email will contain the full details about the item, but not the thumbnail image. If more than one record is emailed at once, the brief record appears in the email instead, which includes the thumbnail image.
My account – Requests & checked out items
Sometimes the full list of your requests or checked out items does not display. Click on the Title heading or refresh your browser to ensure you are viewing the complete list.
Requests 'for today’ & 'for another day’
Locations tab fails to load
The Locations tab fails to load for some serial and newspaper records of which we have large holdings (for example, The Age). Try refreshing the page, or contact us for assistance.
Articles search – 'order a copy' option unavailable
The Library's 'order a copy' option is not offered in the Details tab of article searches. If a full-text version is not available online, contact us for assistance to locate a copy.
'Databases A–Z' listing does not display
Viewing items with multiple sections on iPads
If you are using an iPad to view digitised items that have more than one chapter or section, only the first page of each chapter will display. You can view the other pages by accessing the item on a different kind of device.