Technical Assistance

Cookies

The Online Shop requires that 'cookies' be enabled in your browser. A cookie is a small piece of code placed on your computer which lets the Shop keep track of items held in your shopping basket, as well as your username and password. More information about cookies can be found on our Privacy & Security page.

You must choose to accept the cookie when prompted, in order to log in to the Shop. You can enable cookies on most browsers via an Options or Preferences menu selection. Without enabling cookies, you may still view details of the items available.  Please log in again after changing the cookie setting.

Please follow the instructions below to see if you have cookies enabled.

Internet Explorer 6

• On the menu at the top of the screen
• Click on Tools 
• Click on Internet Options 
• Click the Privacy tab at the top of the menu
• Click on Advanced
• If the 'override automatic cookie handling' box is checked then make sure that the 'always allow session cookies' box is also checked.

Internet Explorer 5.5 or earlier

• On the menu at the top of the screen
• Click on Tools
• Go to Internet Options
• Click the Security tab at the top of the menu
• Click on the Custom level button
• Scroll down to cookies and make sure that it is set to 'Enabled'.

Netscape 6

• Go to the web site for which you want to enable cookies
• On the menu at the top of the screen
• Click Tasks 
• Go to Privacy and Security 
• Move the cursor across to cookie manager and then click on 'allow cookies from this'.

Printing

If your printer clips the side of the page when printing from this site (eg lightboxes, invoices) try one of the following:

• in Page Set Up, set the margins to zero or the smallest size allowed
• in Page Set Up, choose landscape instead of portrait
• in Page Set Up, choose 'shrink to fit' if that option is available.

If the above techniques do not help, copy the web page (Control-A then Control-C) and paste it (Control-V) into Outlook or Outlook Express then save the email and print it.

Technical Inquiries

If you are experiencing connection problems or service difficulties, or you require additional technical assistance, please contact Media Equation Pty Ltd by email:

slvshop_tech@me.com.au