A real-time, web-based chat service – combining specialist knowledge with general reference expertise.
How it works
Ask us your question and connect to the service. A librarian will chat with you, providing immediate research guidance, brief answers and recommended resources. They will 'push' recommended websites to your screen for you to view in real time. Sessions usually last 10–15 minutes. If you provide your email address, you will receive a transcript of the session.
First-time user or having trouble?
- Before connecting for the first time, read the patron terms of service (see below).
- See our troubleshooting page for technical help and chat tips.
- Try one of our other information services.