Chat with a librarian

A real-time, web-based chat service – combining specialist knowledge with general reference expertise.

Opening hours

Chat with us Monday to Friday, 10am to 6pm AEST, except when the Library is closed (see opening hours for more information). Outside these times, choose from our other information services.

How it works

Ask us your question and connect to the service. A librarian will chat with you, providing immediate research guidance, brief answers and recommended resources. They will 'push' recommended websites to your screen for you to view in real time. Sessions usually last 10–15 minutes. If you provide your email address, you will receive a transcript of the session.

First-time user or having trouble?

  • Before connecting for the first time, read the patron terms of service (see below).
  • See our troubleshooting page for technical help and chat tips.
  • Try one of our other information services.