Ask a librarian

Need help finding information? Ask a librarian! Our friendly, expert librarians can help answer your questions in person, by email, via live chat or over the phone.

Staff in the Information Centre and reading rooms can help you with inquiries on site.

Information and research principles of service and service guidelines at the State Library of Victoria are guided by National and State Libraries Australasia (NSLA).


Call 03 8664 7002 during Library opening hours. For Australiana & heritage collections (pictures, manuscripts, maps, rare books and children's literature), call 03 8664 7009.

Chat online

Ask librarians questions via real-time, web-based chat and get fast answers and research guidance, as well as links to recommended resources and websites. You'll also receive a transcript of your chat session.

Available Monday–Friday, 10am–6pm AEST, except when we're closed (public holidays and Christmas and Easter periods).


Fill out our online inquiry form and get an answer by email. You can check your question's progress and amend or cancel it after it's submitted.


Mail your information request to:

Ask a librarian
State Library of Victoria
328 Swanston St
Vic 3000


Fax your information request to 03 9639 3854.

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