Opening hours: The Library will be open on Tuesday 4 November from 10am to 6pm. More information

Making requests

Finding items on the shelves

You can find many items yourself on the shelves of the Library's reading rooms. If an item is available on the shelves you will see a message on the catalogue record with the item's call number and location, such as 'Find on shelf in Redmond Barry'.

Requesting items from on-site storage

To make a request for an item that is in on-site storage you need to be signed in as a registered Library user.

Requests 'for today' need to be made by 5.30pm. You can submit up to six requests 'for today' at a time, and request up to six items from each collection 'for another day'. If you exceed these limits the extra request options will be blocked until the existing requests have been processed or you cancel items.

Collecting on-site items

All on-site items you request can be picked up from the collection point in the Information Centre.

If you requested an item for that day, you can usually collect it within 30 minutes. Any items you request for another day will be available from 10am on the day you specified.

If you have not finished with an item by the time you are leaving the Library, ask at the collection point for it to be placed on the reserve shelves for you to use again.

Requesting items from off-site storage

Not all collection material is stored at the Library. Items stored offsite will have one of the following messages: 'Phone 8664 7002 to arrange delivery from offsite store' or 'Phone 8664 7009 to arrange delivery from offsite store'.

You can order items from off-site storage in person at an information desk or by phoning the appropriate number during Library hours.

If you request material by 5.30pm from Sunday to Thursday, it will be available at 10am the next day. Material requested on Friday and Saturday will be available at 10am the following Monday.

Requesting heritage collections material

Not all materials held in the heritage collections (such as manuscripts, rare books and maps) are listed in the catalogue, and heritage collections material cannot be ordered online. To request, or obtain advice on how to search comprehensively for, heritage collections items, phone the La Trobe Reading Room on 03 8664 7009. You can make an inquiry over the phone, or arrange an appointment to visit any of these collections and consult card catalogues and indexes.