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Accessing eresources from home – help

To use this service you need to be a Victorian resident with a current State Library card. To obtain a card, join the Library.

I can't log in to access articles & ejournals from off site

  • You may need to clear your cache to remove incorrect login details and try again.
  • Try a different browser
  • Your Library barcode number may have expired. To check if this has happened:
  • Go to our catalogue and log into your account.
  • Click on 'My account' in the top right, then look in 'Blocks & messages'. If your registration has expired you will see a message advising you to renew.

You can renew your registration or update your contact details in person at the Information Centre desk in the Library, or by phoning 03 8664 7004 Monday to Friday, 10am to 6pm.

  • You may not be registered as a Victorian State Library user. To access the databases from offsite you must be registered as a Victorian State Library user. You can call us on 03 8664 7004 to inquire about your registration type or renew your registration.
  • Check that you haven’t typed an extra space after or before your barcode number or last name, and try again. If your name has an apostrophe in it (eg, O'Donnell), you will need to type your last name without the apostrophe (eg, Odonnell).
  • If you have personal or corporate firewalls you may not be able to access the databases unless you temporarily unblock the relevant ports. The port numbers are 2048 to 2100.

I have logged in, but I still can't access the ejournals & ebooks

  • Some databases limit the number of users that can be logged in at the same time (concurrent users). If you see this type of error message, please wait and try again.
  • Check if your browser accepts cookies. A cookie is used temporarily to allow you to use a range of databases in one session. Without cookies enabled you would have to login each time you use a different database.
  • Your browser may not have the software needed to use the database. For example, if you use Windows XP SP2, Internet Explorer 6.x or an Apple Mac you may need to install Java Runtime Environment.

I have logged in & found a reference for an article but there is no full text

Some of these databases are bibliographic databases, or indexes, which are collections of references to articles. These often include a brief summary of what the article is about, but not the full text. The Library owns many of the journals included in these databases in print format, so once you have all the relevant details, you can look up the journal title in our catalogue. Contact us to obtain a copy of the article/s.

I have logged in & selected an ejournal or ebook but I can't access it from home

Only a selection of our ejournals can be accessed from home. Make sure you are selecting a database from the Access eresources from home list or from the ejournals A-Z listing.

You may still be able to access the ejournal you require by trying the options listed at the bottom of this page. 

I have logged in & selected an ejournal but I can't get full text from home

The Library subscribes to individual journal titles from a wide range of publishers. Some of these are accessed through links on the publisher’s home page. This page may include links to other journal titles that are not included in our subscription. The publisher may allow you to search the contents pages of these journals, but not download the full text.

Are there other ways to access ejournals that aren't available from home?

If you can't access an ejournal from home or you can't find your selected journal once you have logged in and proceeded to a database menu page, try the following options:

  • Return to the ejournals A-Z listing and check if access from home is available through another database. (Some are available through multiple sources.)
  • Access the ejournal at one of the computers inside the Library building, at 328 Swanston Street, Melbourne.
  • Ask us for further assistance.

Use our Report an online service fault form to report any technical difficulties you are experiencing when attempting to access the Library's databases from home.