Connecting to our wi-fi

You can use our free, high-speed wi-fi network to access the web (including web-based email), use our online catalogue, and search for journal articles and ebooks. Our wi-fi network runs on the AC wi-fi standard and we have more than 60 wi-fi acquisition points positioned throughout our public spaces.

Please note: the Library does not provide technical support for wireless users. If you experience problems other than those listed below, please consult your user's manual, your hardware or software provider, or your preferred network administrator for further assistance.

Read our ICT use and security policy.

I can't connect to the wireless network

  • Check that your device is wireless enabled and the wireless function is switched on.
  • Check your signal strength. Obstacles such as pillars and walls can interrupt your connection. Try relocating towards the centre of the room.
  • Check your network settings. These will vary according to your operating system, so consult your owner manual if you’re unsure. Our network name is the State Library of Victoria.

I'm connected, but my web browser isn’t showing the State Library wireless log-in page

  • If you see the message 'There is a problem with this website's security certificate’, click the 'Continue to this website' option to reach the Library's log-in page.
  • Check that your firewall isn’t blocking access.
  • If your home page is set to a secure ‘https’ site, your initial connection may be slower and you will receive a ‘security certificate’ warning. If you regularly use our wireless network, consider changing your homepage to a non-secure (http) site.
  • Our wireless service provides all the network information your laptop requires to connect. Any proxy settings (IP and/or browser) preconfigured for another network will be incompatible with State Library wireless.

I can’t get past the log-in pages

To access the Library's wireless network you must have JavaScript enabled. If you need to turn on JavaScript, check your browser Help for instructions. Once you have enabled JavaScript, you will need to close and reopen your browser before trying to access the wireless network again.

I logged in a while ago, but now my service is disconnected

The service automatically disconnects after 30 minutes if not used. Simply log in again.

My signal and speed varies from one session to the next

Wood, walls, pillars, bookshelves, people and other obstacles can interrupt or weaken the wireless signal. Also, the connection slows down when more people use the wireless service.

I can’t access certain websites, file types or file sizes

The Library’s wireless network only provides web browsing, not full internet access, so FTP and non-web-based email are not accessible.

Our wireless service is subject to the same security precautions as our wired network, so there are restrictions on certain file types and sizes. The message ‘Access has been denied!' will display if the file type you are trying to download is in the ‘blocked’ list (this includes .exe files), or if the file exceeds the allowed size.

I’m having other problems

There may be other issues specific to your device, including file-sharing and other software, your security settings and our LAN settings.

If our wireless system detects software that’s deemed a security risk, it may restrict your available bandwidth or prevent you from connecting. The State Library recommends turning off file-sharing software.