I can't log in to access articles & ejournals from offsite
Your Library card may have expired or we may not have your Victorian address. To check if this is the case:
- Go to the catalogue and sign in (top right).
* Click on 'My account' in the top right, then check the 'Personal settings'.
* If no address shows, or the address isn't Victorian, you'll need to have those details updated. If the expiry date of your card has passed, you'll need to renew it.
* If you don't live in Victoria, you won't be able to use our eresources from home. Try the State Library in your home state or the National Library of Australia.
* You can renew your card or update your address details in person at the Library or by calling 03 8664 7004 (Monday–Friday, 10am–6pm).
- Check that you haven't typed an extra space before or after your barcode number or last name. If your name has an apostrophe in it (eg O'Donnell), try typing it without the apostrophe (eg odonnell).
- Try a different browser – for example, if you are using Firefox, try Chrome.
- Try clearing your cache by deleting your browser history, saved form information and cookies. This will clear any incorrect login details.
- If you have personal or corporate firewalls, you may not be able to access eresources unless you temporarily unblock relevant ports. The port numbers are 2048 to 2100.
I have logged in, but I still can't access the ejournals & ebooks
- Some eresources only allow a certain number of people to be logged in at the same time. Usually there will be an error message talking about the maximum number of concurrent users or licences. If you see this type of message, try again later.
- Check if your browser accepts cookies. Cookies will let you use a range of databases in the same session without having to login each time.
- You may not have the right software to use the specific database, especially if your operating system or browser is not current.
- Some eresources can’t be accessed from home. Try looking up the journal title in the ejournals A–Z list.
I have logged in & found a reference for an article but I can't read the article
- Some of the eresources are bibliographic databases or indexes. They contain information about articles, often including a summary, but not the articles themselves. The article simply may not be available online.
- Some ejournal publishers allow you to search the contents of a journal but not read the articles themselves.
- The Library has many journals in print format, so you can use the information you've found to search for the journal title in our catalogue.
Are there other ways to access ejournals?
- Look up your journal title in the ejournals A–Z list. Different databases may have access to different issues of the same journal.
- Come to the Library and try accessing the ejournal from one of our computers.
- Ask a librarian for help.
Use our Report an online service problem form to report technical problems with accessing the Library's eresources from home.