Get It: Frequently Asked Questions
About Get It
1. What is Get It?
Get It is an online Library service that allows you to link directly from an article reference to available options for full text via the Get It button.
The Get It button looks like this:
Using Get It
2. How do I access Get It?
You can access Get It via the Get It button from:
And by clicking journal titles from:
3. What exactly does Get It provide?
The Get It menu provides a range of links to help you get directly to the content you need:
- full text of the article, if available
- selected text and tables of contents, where full text is not available
- earlier/later versions of a journal/newspaper (where they exist)
- an automatic search of the Library's catalogue to see if a print version of the item is in our collection
- our Ask Us! page, for additional help from a librarian
- the Libraries Australia catalogue, to search for your item in other Australian libraries.
4. Who can use Get It?
Get It is available to:
5. What does 'selected text' mean?
Sometimes only a few articles from each issue of a journal are available as full text, not the journal's entire content. This is referred to as selected text. (If the article you are trying to find is not among the selected text available, try the other content options on the Get It menu or ask us for assistance.)
6. Why doesn't anything happen when I click on the Get It link?
Your browser may be set to prevent pop-up windows from appearing. If this is the case, review your security settings and enable pop-ups. Check the Help section of your browser for more information.
7. Why does the number of links in the Get It window vary?
Get It checks a reference and tells you which databases contain the article you want - there will be different links for every reference. There is overlap among our electronic subscriptions, so sometimes you will find that the full text is available from more than one source. Options for earlier/later versions of the journal (if it has changed its name, for example) may also display.
8. Why are there so many windows?
Each time you click a link from within the Get It menu a new window will open. In addition, your original search page window - for example, the eJournals & Newspapers list, Library catalogue or subscription databases - will remain open. Use 'Alt+Tab' to move between the windows.
Each window will stay open until you close it; however, please note that when you select a different newspaper, journal or article link from your original list of search results, the Get It menu will update within the same window, overwriting the information that was there.
9. Why do some full text links take me only to the journal homepage?
A full text link in Get It indicates that full text is available, but sometimes, due to publisher restrictions, the best Get It can do is to take you to the table of contents or the journal's home page. In these cases you will need to navigate your way to the full text from within the online journal.
10. Why did my session 'time out' while using Get It?
Some databases will 'time out' after a period of inactivity - for example, if you spend an extended period reading full text online without clicking or otherwise interacting with Get It. If this happens you will lose your search results. You can avoid this time-out by printing, saving or emailing articles for later reading.
Not finding what you need?
11. Why is the full text not always available?
Sometimes electronic full text is not available because:
- The Library doesn't subscribe to a full text electronic version of that journal.
- We have not yet set up full text linking. (We are working to set up as many of our online resources in Get It as possible. In some cases, selected journal titles may not work yet in Get It, but may be available through the catalogue.)
- No electronic full text is available anywhere.
12. What can I check next?
If full text is not available, try the other links on the Get It menu:
13. Why didn't I get to my article from the full text link?
- Sometimes an article reference may appear in a database before the publisher has made the full text available.
- The publisher or author may withhold, or place an embargo on, the full text of an article or journal.
- Get It uses the reference information or citation (ie, volume, issue and page number) to attempt to link directly to a full text article. If there is a typographical error, Get It cannot find the article.
Please let us know if a full text link isn't working by using the 'Report a problem' form, accessible from the Get It menu.
14. Why didn't I get any results when I selected the 'Full text may be available in print' option?
This option, which automatically searches our catalogue for your item in print, works most of the time. However, occasionally the search will fail to find materials that we do hold. If this is the case, try searching the catalogue yourself for the journal/newspaper title. If you don't find what you are looking for, ask us for assistance.
15. What does a 'bad URL', an 'Error 404' or other 'not found' message mean?
A link may be wrong or out of date. We'd like to know about any problems you encounter so that we can correct them. Please report any issues to us through our 'Report a problem' form.
16. How can I make a comment about Get It or report a problem?
Please use our 'Report a problem' form, available on the Get It menu page. This form detects which newspaper, journal or article you were trying to access and sends this information, along with your message, to our staff. (This search/connection information will not display to you when you are filling out the form, however.)
More help
17. How can I get more help?
See our Ask Us! page for full details of how you can obtain more assistance.
Glossary
Article Finder
Use this tab in the eJournals and Newspapers A-Z list to find which databases contain the specific article you are looking for. You will need a reference or citation - for example, an article title, journal name, journal volume, issue number and date.
By Title
Use this tab in the eJournals and Newspapers A-Z list to find an online journal by title.
By Subject
Use this tab in the eJournals and Newspapers A-Z list to find online journals in a broad subject category area.
By ePublisher
This tab in the eJournals and Newspapers A-Z list contains the databases to which the Library has subscribed, listed by publisher/provider/vendor. It can be browsed or searched, with results filtered by database subject category also.
CrossRef
CrossRef uses DOIs to connect users with online content provided by publishers who have registered with CrossRef.
DOI
A Digital Object Identifier is a unique, persistent identifier for a digital object - such as an online journal. Information about a digital object, including where to find it, may change over time but its DOI name will not change.
PMID
A PUBMed Identifier is a unique identifier for each article included in the PUBMed database - a free digital archive of biomedical and life sciences journals.
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